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Bell customer Ann W. was in a hurry as she went through the drive-up ATM. So, after grabbing her cash, she drove off without realizing she had left her debit card behind.*
Luckily, someone found Ann’s card, looked up her phone number, called her home and told her husband he’d bring the card to Bell the next morning. Meanwhile, as soon as Ann found out her card was missing, she used her CardValet® * app to temporarily shut it down so it couldn’t be used.
“I never thought I would use it for that,” she remarks. “It was so easy. It took 5 seconds to disable it.”
The next day when the man turned in her card, Ann was able to reactivate it. She didn’t have to cancel her card and wait for a new one to arrive. Ann was happy her card had been found by an honest person. At the same time, CardValet provided peace of mind until Ann’s card was back in her wallet.
“I love my CardValet,” she says. “It is so easy, so convenient.”
In addition to turning your debit card on and off, CardValet also lets you set transaction controls for dollar amount limits, merchant categories and geographic locations. It also sends alerts when your card is used, approved or exceeds the transaction controls you’ve set.
Ann has been a happy Bell customer for more than 25 years, and she says the service she receives is why she banks with Bell.
“It’s the people,” she says. “They’re so helpful if you have issues with anything.”
To get started with CardValet, download the app for your Apple iOS or Google Android device. You need your card to set it up, so make sure to download the app before your card could become lost or stolen. If you need help with CardValet or if your card is lost or stolen, call Bell’s Virtual Bank at 800-450-8949. We can help you from 7 a.m. to 10 p.m. Monday through Friday and from 7 a.m. to 6 p.m. Saturday and Sunday.
*As a safety measure to protect customers’ accounts, Bell closes or shreds any cards we find left in an ATM. CardValet is a registered trademark of Fiserv, Inc.